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Fill out the form to apply for a refund. Attach a scanned receid for any expenses, and send your request within 1 month of the day you were delayed. 

The travel guarantee applies to buses, Bergen lightrail and express boats (not ferries). The travel guarantee means that we are obliged to do our utmost to ensure that you arrive on time. If delays or other interruptions to public transport nonetheless occur, we will:

  • Give you the best possible information about the situation.
  • Give you information as early as possible about alternative transport/routes.
  • Arrange for alternative transport insofar as practically possible.

If we are unable to offer you alternative transport, we will refund your documented expenses for a taxi and/or use of your own car or other alternative transport – if you are delayed:

  • By more than 20 minutes on journeys lasting less than 1 hour: up to NOK 550.
  • By more than 40 minutes on journeys lasting between 1 and 3 hours: up to NOK 825.
  • By more than 60 minutes on journeys lasting more than 3 hours: up to NOK 1,100.

On journeys lasting more than three hours where the delay means that you do not arrive at your destination until the next day, we will cover your accommodation expenses.

To claim a refund, you must fill in and submit a travel guarantee form or contact us in writing no later than one month after the incident.

Within one month of receiving the inquiry, we will provide feedback on whether the complaint is accepted, rejected, or if it is under consideration. We will send a final response within 3 months of receiving your inquiry.

The receipt must contain VAT and organization number. If this is missing on the receipt, the money will be transferred to the mobile account in the Skyss Ticket app.

Make sure to use the applicable timetable and up-to-date information about the public transport service. Separate timetables often apply at public holidays. 

When does the guarantee apply?
The right to a refund arises in the event of all types of irregularities that are not announced in advance. A refund can be claimed for expenses for alternative transport, a taxi or use of own car. If you know that an alternative transport option is available, you should make use of this option, alternatively in addition to a taxi. 

If you travel by car, you will receive a refund of mileage allowance. If several people travel together, only the driver can submit a claim for refund. If a refund is required for several passengers, it must be documented that the passenger(s) had a valid ticket for the journey. Refunds only applies to mileage allowance. The refund does not cover tolls, parking or rental car expenses.

The travel guarantee applies to single journeys and transfers within the journey. You must allow enough time for transfers in addition to the time it takes to walk between the means of transport, unless it is a scheduled connection.

Only applies to buses:
The travel guarantee also applies to delays caused by passengers being left behind due to the lack of capacity on a bus. Please note that passengers left behind due to there not being room for a pram/buggy do not qualify for a refund.

When does the guarantee not apply?
The travel guarantee does not apply if there is 20 minutes or less until the next departure according to the timetable. Nor does the travel guarantee apply if the delay or cancellation is due to circumstances beyond our/the carrier’s control, such as: 

  • Public orders or prohibitions, strikes etc.
  • Natural disasters.
  • Extraordinary weather conditions (e.g. heavy snowfall,. landslides/avalanches, floods or exceptionally slippery roads)
  • Road work or unforeseen road problems.
  • Large events or other traffic-related matters that have major consequences for public transport.
  • The travel guarantee does not cover indirect losses resulting from the delay, for example that you missed a dental appointment, business appointment or a flight. 

The travel guarantee does not apply on ferries.

The travel guarantee is a national scheme prepared by the public transport service and the Federation of Norwegian Transport Companies.

This is how we treat your personal information.

Travel guarantee form

How did you travel?

Were you deleyed because we didn't follow our schedule? If you didn't find another way to travel by public transportation, we will refund your taxi expenses.

Were you deleyed because we didn't follow our schedule? If you didn't find another way to travel by public transportation, we will refund your taxi expenses.

Were you deleyed because we didn't follow our schedule? If you didn't find another way to travel by public transportation, we will refund your documented car expenses. We pay a compensations per kilometer based on the government rates. We do not cover tolls, parking, or other expenses for rental cars or car-sharing services.

Were you deleyed because we didn't follow our schedule? If you didn't find another way to travel by public transportation, we will refund your documented car expenses. We pay a compensations per kilometer based on the government rates. We do not cover tolls, parking, or other expenses for rental cars or car-sharing services.

Were you deleyed because we didn't follow our schedule? If you didn't find another way to travel by public transportation, we will refund your expenses for using other forms of public transportation.

Were you deleyed because we didn't follow our schedule? If you didn't find another way to travel by public transportation, we will refund your expenses for using other forms of public transportation.

Were you deleyed because we didn't follow our schedule? If you didn't find another way to travel by public transportation, we will refund your expenses for using city bicycle, electrical bicycle or electrical scooter. You have to upload a receit showing the amount, date and starting time for your rental.

Were you deleyed because we didn't follow our schedule? If you didn't find another way to travel by public transportation, we will refund your expenses for using city bicycle, electrical bicycle or electrical scooter. You have to upload a receit showing the amount, date and starting time for your rental.

Amounts under 100 kr will only be paid out to mobile account.

Amounts under 100 kr will only be paid out to mobile account.

Amount

Write how much you want refunded below. In the table, you can see how much you can get.

20 minute delay on journeys
shorter than 1 hour
Up to NOK 550
40 minute delay on journeys
between 1 and 3 hours
Up to NOK 850
60 minute delay on journeys
over 3 hours
Up to NOK 1100

On journeys lasting more than three hours where the delay means that you do not arrive at your destination until the next day, we will cover your accommodation expenses.

Amount

Write how much you want refunded below. In the table, you can see how much you can get.

20 minute delay on journeys
shorter than 1 hour
Up to NOK 550
40 minute delay on journeys
between 1 and 3 hours
Up to NOK 850
60 minute delay on journeys
over 3 hours
Up to NOK 1100

On journeys lasting more than three hours where the delay means that you do not arrive at your destination until the next day, we will cover your accommodation expenses.

You must upload a copy or picture of the receipt from the company you travelled with. The receipt must include organisational number and VAT. If this is missing, you have to contact the taxi company before sending the form.

You must upload a copy or picture of the receipt from the company you travelled with. The receipt must include organisational number and VAT. If this is missing, you have to contact the taxi company before sending the form.

About the car ride.

To refund the use of a car we need to know how many kilometers you've driven.

About the car ride.

To refund the use of a car we need to know how many kilometers you've driven.

Were there passengers in the car?

Passengers must have a valid ticket if you want a refund

Passengers must have a valid ticket if you want a refund

 

About your planned journey.

Tell us why you didn't get to travel with us.

 

About your planned journey.

Tell us why you didn't get to travel with us.

 

Information about you

 

Information about you

 

 

 

 

How do you want your money paid out?

Why do we need your social security number?
Skyss requires your social security number for reimbursements to secure that we reimburse the correct person. We ensure that we treat your social security number confidentially and only to secure identification for reimbursements.

Why do we need your social security number?
Skyss requires your social security number for reimbursements to secure that we reimburse the correct person. We ensure that we treat your social security number confidentially and only to secure identification for reimbursements.

Foreign account number (Optional)